Service & Maintenance

  ii. Should estimated cost of repairs be deemed too expensive and your machine be deemed uneconomical to repair, you are able to retrieve your old machine, however the deposit will be retained by us.

  iii. Estimates should be accepted or rejected within 72 hours, in order to avoid storage charges.Note – if you do not want to continue with the work having been given a price, there will be an additional charge should you require your machine reassembled.

  iv. Should the cost of the job be less than the deposit the difference will be refunded.

  v. If we estimate the cost to be under £100 on hand held and domestic pedestrian machines, and £200 on all other machines then we will complete the job. If you require an estimate under this amount please advise when booking in.

4.Repairs

   i. Priority repairs are available at a 25% premium on our standard labour rates. The deposit will also carry a 25% premium.

   ii. Due to health and safety legislation, all machines that have ground contact will be pressure washed at the customer’s expense, with extremely soiled machines incurring an additional surcharge.

   iii. When repairs have been completed, you will be informed. In order to avoid storage charges of £6 per day for handheld and domestic pedestrian machines, and £10 per day for commercial and large machines, machines should be collected within 72 hours.

   iv .All machines should be tested on their return. Should any fault appear not to have been rectified, you should advise us in writing within 7 days quoting the job number.

   v. Should a fault reoccur within 28 days, labour charges would be waived and only parts needed would be chargeable.

   iv. Delivery and collection is to the drive of the property or the kerbside. We allocate 5 minutes per drop off or collection. If there is a delay to the pickup caused by the customer, the time will be charged for. If there is a need for a second member of staff to assist in the collection i.e. to push the machine to within winch-able distance, this will incur a minimum extra charge of £100. Staff and vehicles are only able to travel on tarmac or hard standing.

7.Warranty

   i. Any warranty provided by the manufacturer covers Manufacturers defects in workmanship and materials only. It does not cover Blades, Belts, Cables etc, or operator error ( Please see warranty information sheet for more details).

   ii. Faults not covered by manufacturer’s warranty, including operator error, will be charged at our standard rate.

   iii. Although the machine is within its warranty period, and the machine is booked in as so, the final decision on warranty lies with the Manufacturer.

   iv. If the manufacturer deems that the fault is not covered under the warranty, then you will be billed for the repair – note, this could be several months after the job is completed.

8.Spare Parts

   i. Carriage charges are as follows: £8 for normal carriage (stock orders or waiting for others to order), £15 for urgent orders (same day ordering, this does not mean next day delivery), for next day delivery this is dependant on the manufactures terms.

   ii. Iseki carriage charges – Stock orders are £12. Emergency orders £12 plus 12.5% of parts RRP